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MSP Success Story | Fortune 300 Utility Company

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Msp   Fortune 300 Utility

Problem

There were several hurdles our client needed to overcome when they first reached out to us.

  • VMS system was difficult to use and led to lack of stakeholder engagement of program

  • Fill ratio <70% on job orders issued via program

  • Ambiguity around market rates for certain job descriptions

  • Unable to support Occupational Health jobs

  • Lack of continuity to ERP systems

  • Invoicing and payment delays

  • Lack of cost savings initiatives

  • Limited management reporting

  • Multiple individual contracts

Solution

We provided solutions that:

  • Assessed VMS and client needs; recommended new VMS which is still in play today

  • Opened communication channels between client and suppliers on roles beyond “stock job descriptions, leading to .95% fill ratios

  • Occupational Health jobs now in scope

  • Created ERP punchout to streamline information flow and create smooth invoicing process

  • Instituted payroll solutions, yielding savings and consistent onboarding experience

Results

  • Tenure reduction strategies implemented that created savings of approximately 5% annually

  • Full reporting and metrics visibility

  • One Contract Purchasing Agreement overarching all disciplines and client needs